Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
November 19, 2013
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Index
A
Actions
adding a new action
availability
deleting
editing
importing and exporting
types
agent notification
agent state
call control
HTTP
IPC
launch external application
outbound dialer
run macro
set enterprise data
timer
utility
Agent management work flows
general procedure
overview
setting up CAD activity and agent state work
flows
setting up time of day work flows
Agents
changing login method
changing work flow group assignment
configuring
Assigning phones to a VoIP monitor service
Automated updates
Automatic state changes
enabling/disabling
B
Browser
configuring browser tabs
enabling
home page
setup
work sites
C
Call activity
setting up thresholds
Cisco Desktop Administrator
display pane
feature levels
interface
menu bars
navigation tree pane
passwords
starting
toolbars
user privileges
Cisco Desktop Monitoring Console
how to use
Cisco Unified ICM and wrap-up data
Cisco Unified Outbound Dialer
actions
and voice contact work flows
dialing modes
enterprise data
toolbar
Cisco Unified Presence server
configuring
Contact lists
adding SMEs
configuring
creating
deleting
editing
finding
finding SMEs