Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
November 19, 2013
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P
Passwords
Agent Desktop
Cisco Desktop Administrator
Cisco Supervisor Desktop
resetting supervisor password
Personnel Configuration node
Phone books
adding entries
editing entries
enabling/disabling
setting up new
R
Reason codes
assigning global
assigning work flow
enabling/disabling
reserved
Remote access
Removing VoIP Monitor/Recording & Playback ser-
vices
vices
Reserved reason codes
S
Searching Desktop Administrator
Show Data Fields
Starting Cisco Desktop Administrator
Supervisor chat and team messages
Supervisors
resetting password
using Agent Desktop password
viewing properties
Synchronizing Directory Services
T
Thresholds
Toolbar
adding and removing buttons
associating actions with task buttons
changing button hints
customizing buttons
Desktop Administrator
Outbound Dialer
U
Unlocking Desktop Administrator
User Interface window
Browser setup
Miscellaneous tab
Remote Access tab
Show Data Fields tab
Toolbar tab
User privileges required
V
Variable length dial string format
miscellaneous
phone number format
telephone number display
Voice contact work flows
and Outbound Dialer
data field conditions
deleting
modifying
overview
setting up a new work flow
voice contact classification
wild card searches
W
Wild card searches
Work Flow Configuration node
Work flow groups
adding
adding a contact
deleting
finding
making agents appear offline
renaming
Wrap-up data
assigning global
assigning work flow
automatic state changes
creating descriptions
deleting descriptions
editing descriptions
enabling/disabling
relationship with Unified ICM