Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Administrator User Guide
230
November 19, 2013
D
Data fields
configuring
renaming
Database synchronization
Desktop Administrator
accessing the web application
forcibly unlocking
introduction
logging in
what’s new
Desktop and Server Monitoring and Recording
enabling
Desktop monitoring
enabling
Dial strings
North American format
variable length format
Display pane
Display Settings
configuring
E
Enterprise Data
configuring
Enterprise Data window
Call Activity
Data
External contacts
adding
configuring
deleting
editing
finding
F
Feature levels
Fields
creating custom field
deleting
editing
H
High priority chat messages
I
Interface
Introduction
IPC receive events
IPC Agent Notification action
IPC Blind Conference action
IPC Blind Transfer action
IPC High Priority Chat action
IPC Make Call action
IPC Record action
IPC Set Variable action
IPC Supervised Conference action
IPC Supervised Transfer action
L
Layouts
copying
creating a custom layout
deleting
editing
Login credentials
Agent Desktop
Cisco Desktop Administrator
Cisco Supervisor Desktop
M
Macro actions
allowed keystrokes
inserting data fields
,
recording a macro
recording tips
Menu bar
Monitor service
assigning phones to
configuring default
removing
Monitoring console
how to use
N
North American dial string format
advanced external dialing
advanced internal dialing
miscellaneous
outgoing calls
telephone number display
O