Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador
I N D E X
15-minute data
A
abandoned calls
abandoned short calls
ACD
ACD queuing
ACD reports
ACD routing scripts
ACD Supplement Guides
and agent reporting
Administration & Data Server
Administration Client
agent
availability
Logout Reason codes
Not Ready Reason codes
routability
skill group membership
utilization
agent desktops
agent desktop failover
agent distribution
configuring
agent logout reason codes
configuration
predefined
Agent Logout Reason codes
agent not ready reason codes
agent PG fail-over
agent PIM fail-over
agent reporting
agent RONA statistics
enabling
from ACD
agent state trace
about
configuring
agent states
and skill groups
agent states (continued)
and tasks
hierarchy
list of
Outbound Option
reporting on
agent task handling, reporting on
agent teams
aggregate-based reporting
answered short calls
configuring for skill groups
application gateway
reports
application path
reports
ASA
agent
reporting
autoconfiguration
with IPCC Enterprise Gateway
autoconfigure agents
configuring
B
backups
Barge-in
blind transfer
bucket intervals
for system
C
CAD
calculated fields
call detail data
in custom reports
Call Type
Calls Offered calculation
Reporting Guide for Cisco Unified Intelligent Contact Management and Unified Contact Center Enterprise & Hosted
Release 9.0(1)
IN-1