ManualeSommarioSafety precautions7General safety guidelines7Electric shock hazard7Mechanical hazard7Heat hazard7Fire hazard8Heavy substrate hazard8Ink handling8Warnings and cautions8Warning labels8Emergency stop buttons10Printer status11Check printer status11Printer alerts11Printer calibration12Align the printheads12Troubleshoot printhead alignment13Printhead alignment diagnostic plot13Substrate-advance compensation13Color calibration14Ink restrictions16Color profiles16Hardware maintenance17Maintain the ink cartridges17Maintain the printheads17Maintain the substrates17Check the printheads18Clean the carriage cover18Clean the carriage rails19Clean the exterior of the printer21Clean the ink deposits21Clean the line sensor and aerosol inlets22Clean the main roller23Clean the substrate edge holders23Clean the pinch wheels24Clean the platen24Clean the printheads24Clean the substrate-advance sensor24Clean the temperature sensors25Maintain the printhead primers26Replace the carriage oiler foams27Replace the line sensor box29Replace the printhead cleaning roll and aerosol filters30Move the printer33Printer maintenance kits34Cleaning kit34Software maintenance35Maintain the HP Internal Print Server35Update the firmware36Troubleshoot substrate issues37The substrate cannot be loaded successfully37The substrate has jammed37The substrate is not attached to the input core38The substrate sticks to the platen39The ink is still wet when the substrate emerges39There are ink marks on the substrate39Troubleshoot print-quality issues40General advice40Banding40Colors are misaligned42Colors are misaligned vertically42Colors are misaligned horizontally43The print is grainy43The print is smudged44The substrate is not flat44Edges of objects are rough or blurred44Colors look washed out44Colors are inaccurate45Troubleshoot ink cartridge and printhead issues46Cannot insert an ink cartridge46Cannot insert a printhead46The front panel recommends replacing or reseating an ink cartridge46The front panel recommends replacing or reseating a printhead46A printhead has overheated47A printhead has damaged the substrate47Incorrect printhead cleaning roll errors47Troubleshoot other issues48The printer does not print48The printer seems slow48The HP Internal Print Server cannot detect the printer48Upgrade the HP Internal Print Server49Print job files have not been properly deleted49Color calibration fails49Front-panel error messages50When you need help54Documentation54HP Proactive Support54HP Customer Care54HP Customer Care Centers55North America55Europe, Middle East and Africa55Asia and Pacific55Latin America55Service information56Preset creation flowchart57Index58Dimensioni: 2,29 MBPagine: 59Language: EnglishApri il manuale
Manuale Di ServizioSommario3.1 Troubleshooting system error codes90Understand system error codes90Resolve a system error code90• 01.0:10 - Upper/Lower Engine PCI Boards critical error91• 01.2:10 - Ink Supply Station Main Board critical error91• 01.3:10 - Upper Engine PCI Board (Sausalito 0) critical error93• 01.4:10 - Lower Engine PCI Board (Sausalito 1) critical error93• 02.1.1:10 - Carriage PCA communication failure94• 02.1.3:10 - 24V Carriage Power failure95• 02.2.1:10, 02.2.2:10, 02.2.3:10 - PH interconnect board critical failure95• 02.3.n:10 - Print Head Interconnect Board Power Fault96• 02.4.n:10 - Print Head Interconnect Board Communication Fault97• 03:10 - Main Power Supply unit Failure98• 03.1:10 - Power supply 24/42 line power failure98• 03.2:10 - Power Supply Fan is stopped or burnt99• 05.1:10 - CPU Fan has failed mechanically or electrically99• 06:03 - Hard disk Failure: CRC error files from HD i corrupted100• 06:10 - Hard disk failure: Main NVM crash100• 07:10 - Main Interconnect Board Critical Error101• 08:11 - Communication failure with front Panel102• 09:10 - Vacuum Control System Failure103• 12.X:Y0 - Error in Switching to Roll to Roll or Roll to Free Fall configuration - ONLY LX800104• 14.1:10 - Ecabinet internal fan failure105• 14.2:10 - Failure in the 3 phase contactor 24v Activation Line105• 14.3:12 - 3 Phase voltage not configured106• 14.4:12 - Generic comms error with temperature control modules107• 14.5:12 - Comms failure with USB-RS485 converter107• 14.6:10 - Secondary 42V Power supply error109• 14.7:10 - Secondary 24V Power supply error110• 14.8:10 - Emergency stop pushed110• 14.9:10 - 24V Ecabinet Line error111• 15.1:01/16.1:01 - Heating/Curing System warm up timeout112• 15.2:12/16.2:12 - System cool down timeout114• 15.3:12/16.3:12 - Print Zone Heating & Curing HIGH temperature error115• 15.4:12/16.4:12 - Print Zone Heating and Curing LOW temperature error116• 15.5:12/16.5:12 - Heating & Curing temp control module comms error116• 15.6:10/16.6:10 - Heating and Curing temp controller internal error117• 15.7:10/16.7:10 - Heating & Curing Lower Temp sensor error117• 15.8:12 & 16.8:12 - Heating & Curing system power error118• 15.9:10, 16.10:10 - Heating & Curing PID Configuration error120• 15.11:10 &16:11:10 - Temperature Controller calibration failure (ADVISORY) - LX800 only120• 16.9:10 - Curing System Fans Failure121• 19.1:10 - Service Station Remote controller communication failure122• 19.2:10 - 19.3:10 - PPS Left front/rear Remote controller comms error123• 21.1:03 - Service Station Servo Shutdown124• 21.3:10 - Service station Driver system Fault125• 21.4:03, 21:03- Service station Driver overheating/current limit protection125• 21.5:03 - Service station Movement Test Fault126• 21.6:13 - Service station distance test failure127• 21.7:00 - Service Station Friction Alert127• 23.1:12 & 23.2:12- Unable to pressurize ISM system on front side 1 or rear side 2128• 23.3:10 & 23.4:10- System is unable to depressurize in front or rear APS129• 23.5:12 & 23.6:12 - Air pressure sensor in the main PCA detects out of range130• 24.x:12.1 - There is no ink flow while attempting to refill the intermediate tank130• 24.7:12 & 24.8:12 - Front & Rear Ink pressure sensors board not calibrated132• 27.n:01 - Printhead temperature too high132• 28.xy:11 - Intermediate tank broken bag detected133• 28.nx:12 - Intermediate tank end of life133• 41.1:03 - Main drive system (Drive Roller) Servo shutdown134• 41.3:10 - Drive roller motor electrical driver system failure135• 41.4:03 - Drive Roller Motor electrical driver overheating136• 42.1:11 - Scan Axis motor servo shutdown137• 42:10 - Scan Axis motor failure138• 43:10 - Substrate Path Vacuum Fan error139• 44.1:03 & 45.1:03 - Front/Rear Spindle System Servo Shutdown140• 44.1.1:03 - Roll to Floor Spindle System Servo Shutdown141• 44.1.2:10 - Roll to floor Spindle System inverse polarity142• 44.2:10 & 45.2:10 - Front/Rear Spindle System inverse polarity142• 44.1.3:10 Roll to floor Spindle System driver fault143• 44.3:10 & 45.3:10 - Front/Rear Spindle System driver system fault143• 44.1.4:03 Roll to floor Spindle System Driver overheating143• 44.2.1:03 - Take Up Reel Spindle System Servo Shutdown144• 44.2.2:10 Take UP Reel Spindle System inverse polarity145• 44.4:03 & 45.4:03 - Front/Rear Spindle System Driver overheating145• 46.n:01 - Priming not working as expected146• 47.1:03 - PH Cleaning system advance motor servo shutdown146• 47.1:03.1 - PH Cleaning System Jam147• 47.1:10 - PH Cleaning system Advance motor electrical fault148• 47.2:03 - PH Cleaning system Engage motor servo shutdown148• 47.2:10 - PH Cleaning system Engage motor electrical fault149• 47.3:10/47.4:10 - Calibration of the Printhead Cleaning Roller is required149• 47:13 - PH Cleaning pressure roller high distance failure149• 48.n.1:03 - PPS Servo shutdown149• 48.n.3:10 - PPS 1 Driver system error150• 48.n.4:03 - PPS 1 Driver overheating151• 48.n.5:11 PPS Movement Test Fault152• 48:12 - PPS system misalignment error152• 49.n:03 - Aerosol System Fan Failure153• 50:01 - OMAS Sensor window dirty154• 50:03 - OMAS Controller operational failure154• 50:11 - OMAS sensor mis-positioned155• 50:14 - OMAS Firmware version mismatch155• 50:17 - OMAS sensor LEDs configuration error warning155• 50.1:10 - Error in OMAS sensor electronics156• 50.1:11 - OMAS controller CAN communication error156• 50.2:10 - OMAS Controller board error157• 52.n:01 - Drop detector failure158• 52.5:11 - Unexpected drop detector position158• 52.6:10 - Drop detector comms error159• 52.7:10 - Drop detector control error160• 55:10 - Line sensor error (sensor box)160• 56:01 Drive roller Encoder position Error161• 57:11 - Ink System Leakage161• 58:10 - Color sensor error162• 58.1:12 - Color sensor Shutter error162• 63:05 - Printing data Error163• 68:03 - Nvm Data lost164• 71.1:19 - NVM Primary Main and Backup with default values164• 71.2:19 - NVM ISS Main and Backup with default values164• 71.5:19 & 71.6:19 NVM Mismatch164• 72:04 calibration data not found or incorrect165• 73:03 - Carriage encoder reading error166• 76:03 - Out of resources in the internal Hard Disc Drive166• 78.1:04 - Media settings error166• 78.X:01- End of roll reached/Media Slippage (ADVISORY)167• 79:03 - Communication error Engine PCI & Formatter169• 79:04 - Generic Firmware error170• 81:01 - Paper path drive roller motor servo shutdown170• 81.02:01 - Tension roller unexpectedly raised - LX800 only171• 81.02:03 - Tension roller raised when in closed status - LX800 only (ADVISORY)171• 85:03 - Drive roller encoder zero position not found172• 86.1:01 - PPS in unknown position - LX800 only172• 86.2:01 - Scan axis length test failure173• 86:01 - Scan axis servo shutdown173• 93:11 - Unable to pressurize the IDS system175• 93:12 - Ink system module set as not purged1753.2 Subsystem Troubleshooting177Troubleshooting boards using the LEDS177• Printmech Board LEDs177• ISS Main Board LEDs177• OMAS and Vacuum Controller LEDs178• The LEDs are numbered in the table from top to bottom.178• Main Interconnect Board LEDs179• Security Relay LEDs181• PPS Remote Controller Board LEDs181• Service Station interconnect Board LEDs182• Ink System LED Interface Board LEDs182Troubleshoot problems without system error codes182• Printer turns on (beeps)182Troubleshoot ink cartridge and printhead issues183• Cannot insert a printhead183• The Front Panel recommends replacing or reseating a printhead183• A printhead has overheated183• A printhead has damaged the substrate184• Incorrect printhead cleaning roll errors184• How to check the Ink Delivery System184• How to check if the primer is working192Troubleshooting air leakage in the spindle194• How to know where the air leakage is coming from?195• What to do depending of the air leakage:195• If the leakage is coming from the air valve:197How to check the capping station197How to check the media path199How to check the Scan Axis movement of the Carriage212How to check the Printhead Cleaning Roller is functioning correctly213What to do before replacing a printhead221What to do if the Scan Beam movement is locked and it cannot be moved225What to do in case of a 'slow IPS PC' or 'IPS being disconnected’?226Cannot access from the RIP PC a shared directory on the IPS PC227Additional troubleshooting of wrinkles on the substrate while printing227Introduction to Image Quality232• About service prints and image quality232• The best image quality232Printhead Alignment233• Automatic printhead alignment233• Manual printhead alignment233• Troubleshooting printhead alignment233User prints and image quality calibrations234• Printhead alignment diagnostic print234• Color calibration diagnostic print237• Printhead health plot238Print a Service Print239Read a Service Print240• Substrate expansion plot240• Pen to Pen Alignment along the scan axis (scan axis encoder strip)240• Bidirectional alignment along the scan axis + PRS diagnostics242• Printhead nozzle health plot245Resolving Image Quality Problems248• Malfunctioning nozzles v.s. malfunctioning drop detector248• Further information on Image Quality Issues2483.4 How to view/extract and interpret the service plot249Viewing the service plot through the IPS249Extracting the service plot249Interpreting the Service plot251How to extract key files to be used in case you require support from HP2623.5 How to turn on the trace files of the IPS264Dimensioni: 7,28 MBPagine: 178Language: EnglishApri il manuale
Manuale Di ServizioSommarioIntroduction268Phone Support268Overview of Diagnostic Tests, Service Utilities & Service Calibrations268Diagnostic Tests268Service Utilities and Calibrations270Service Menu Key Combinations271Diagnostic mode271Service Menu2720. Purge & Setup Menu2740.1 Purge ISM2740.2 Fill Intermediate Tanks2790.3 Purge Printer Tubes2810.4 Purge Ink Used Menu2840.5 3ph AC Volt Setup Menu2840.5.6 Voltage Configuration2860.6 Force Normal Boot2860.6 Force Normal Boot2860.7 Prepare for transport2870.8 Set ISM as Purged2880.9 Set TRS as Purged2891.0 User Interface Menu2891.1 Front Panel2892. Electrical Systems Menu2912.1 ECabinet2912.2 Main Electronics Menu2952.2.1 Electronics Control2952.2.2 Hard Disk Drive3002.2.3 IO Information3022.2.4 Unit Information3032.2.5 71.X:19 Recovery3042.2.6 Set SN and PN3042.3 Main PSU/OFF3052.4 ECabinet Fault Signals3063. Substrate Path Menu3063.1 Spindle Motors burning3063.2 Front Spindle System3073.3 Rear Spindle System3103.4 Drive Roller3123.5 Pinch Switches3133.6 Vacuum3133.7 OMAS3143.8 Free Fall Pinch Switch Test3153.9 Free Fall System3163.10 Free Fall Relays3163.11 Take Up Reel System3173.11 Take Up Reel System3174. Ink system3184.1 ISS Electronics3184.2 Air Pressure System3194.3 Ink Supply Connector3204.4 IT Broken Bag Recovery3214.5 Ink System Leakage3224.6 ISS Electrovalves3234.7 Recovery from Ink Leakage3244.9 Intermediate Tank Change Process3244.10 Ink Cartridge LEDs3264.11 Ink Pres. Sen. Calib3264.12 Ink Pressure At Pen.3284.13 Force Filling Tanks3304.14 No Flow Error Recovery3304.15 ISS Components Test Menu3314.15.1 Entry Front Valves3314.15.2 Entry Rear Valves3314.15.3 Inter Front Valves3324.15.4 Inter Rear Valves3324.15.5 Front (1) Air Pumps3334.15.6 Rear (1) Air Pumps3334.15.7 Relief Valves3334.15.8 Air Pressure Sens3344.15.9 Ink Pressure Sens3344.15.10 Int T Front Brk Bag3354.15.11 Int T Rear Brk Bag3354.16 ISS Flushing Menu3354.16.1 Auxiliary Tool Pump3354.16.2 Operate Front Valves3364.16.3 Operate Rear Valves3364.17 Int Tanks Ink Life Cycles3374.18 Int Tanks Ink Amount3374.19 Int Tanks time refill3384.20 Check Ink Supplies3395. Scan Axis Menu3395.1 Impelling system3395.2 PPS Menu3425.2.1 Move to Home Position3425.2.2 Move to Load Position3435.2.3 Move to Printing Position3445.2.4 PPS Motor Check3455.2.5 PPS Switch3485.2.6 PPS Shims Values3495.2.1 Move to Home Position3425.3 Service Station3495.2 PPS Menu3425.2.1 Move to Home Position3425.2.2 Move to Load Position3435.2.3 Move to Printing Position3445.2.4 PPS Motor Check3455.2.5 PPS Switch3485.2.6 PPS Shims Values3495.3 Service Station3495.3.1 Shuttle Open Loop3495.3.2 Shuttle Close Loop3515.3.3 Drop Detector Test3525.3.4 Service Station Cal3545.3.5 Drop Detector 12V On/Off3555.3.6 Drop Detector signals3566. Carriage Menu3576.0 Trailing Cable test3576.1 Carriage System Test3586.2 Move to Repair Position3626.4 Line Sensor check3636.5 Aerosol Fans3636.6 Force Priming Menu3646.6.1 Force Priming Left3646.6.2 Force Priming Centre3666.6.3 Force Priming Right3677. Print Head cleaning Menu3697.1 PH Roll Adv Open Loop3697.2 PH Roll Adv Close Loop3717.3 PH Roll End Open Loop3727.4 PH Roll End Close Loop3737.5 PH High Calib Default3748. Heating and Curing Menu3758.1 Heating3758.2 Curing3778.3 Heating Temp Profile3798.4 Curing Temp Profile3838.5 Temperature Controller Calibration3879. Covers Menu39010. Diagn. Utilities menu391Service Utilities3961. Service Utilities Menu3961.0 Force Diagnostic Mode3961.1 Report Test Version3961.2 Electrical Systems Menu3971.3 Substrate Path Menu4021.4 Ink system Menu4071.5 Scan Axis Menu4081.6 Carriage Menu4131.8 Heating and Curing Menu4172. Service Prints Menu4182.0 Printhead Alignment4182.3 Substrate Path Menu4182.5 Scan Axis Menu4182.6 Carriage Menu4192.10 For Escalation Menu4193. Reset Life Counters4204. Service Calibrations4254.3 Substrate Path Menu4254.3.1 Drive Roller Encoder Calibration4254.3.2 OMAS Calibration4264.3.3 OMAS temp Calibration4274.3.4 Roller Calibration4284.3.5 Check Roller Calibration4294.3.6 Reset Roller Calibration4294.3.7 View Roller Calibration4304.5 Scan Axis Menu4304.5.1 Drop Detector Calibration4304.5.2 Ser. Sta Compensation4324.6 Carriage menu4334.6.1 Line Sensor Cal4334.7 Print Head Cleaning4364.7.1 PH Cleaner Height Calibration4364.7.2 PH Cleaner Horizontal Calibration4384.7.3 PH Cleaner Measurement Tool4395. Service Test Menu443Dimensioni: 4,97 MBPagine: 179Language: EnglishApri il manuale
Manuale Di ServizioSommarioPrinter Support446Left Covers447Right Covers448User Interface449Electronics450Electrical Cabinet451Electrical Cabinet Doors453Front Substrate Path (1 of 2)454Front Substrate Path (2 of 2)455Rear Substrate Path (1 of 2)456Rear Substrate Path (1 of 2)456Dual Roll Assembly & Ink Collector & Diverter458Roll to Floor Assembly (LX800)459Ink System (1 of 3)460Ink System (2 of 3)461Ink System (3 of 3)462Scan Axis (1 of 3)463Scan Axis (2 of 3)464Scan Axis (3 of 3)465Carriage Assembly466Printhead Cleaning Assembly467Heating Module468Curing Module469Internal Print Server PC470Cables471Additional Parts473Dimensioni: 2,07 MBPagine: 29Language: EnglishApri il manuale
Manuale Di ServizioSommarioIntroduction780About Preventive Maintenance780Preventive Maintenance Alerts and Actions780Check the maintenance usage levels on the HP Internal Print Server783Preventive maintenance service procedures784Preventive maintenance #1: Clean heating/curing module reflectors784Preventive maintenance #2: Replace the Carriage Chain Assembly786Preventive maintenance #3: Replace the Intermediate Tank Set786Preventive maintenance #4: Grease the PPS Screw Assembly787Preventive maintenance #5: Replace Ink Tubes788Cleaning the ventilation filter foams of the E-Cabinet789Dimensioni: 385 KBPagine: 12Language: EnglishApri il manuale
Manuale Di ServizioSommarioCallme@HP Configuration792Installation792Troubleshooting the setup793Callme@HP Operation794How to launch a call from Customer Printer794How to access a call from the Customer794How to receive a file from a customer795How to Video stream and make snapshots795How to initiate a Remote Connection796How to terminate a call797How to look for an old service request797Related documents800Moving the printer to the same site (no ramps, no steps)801Moving the printer to the same site (with ramps or steps)802Moving the printer to a new site (transport temperature more than 5C/41F)806Moving the printer to a new site (transport temperature below 5C/41F)816Dimensioni: 1,92 MBPagine: 28Language: EnglishApri il manuale