Manuel D’UtilisationTable des matièresOwners Manual Front Page1Warranty3Table of Contents5Introduction Chapter 117Introduction 1-319System Components 1-420Back Office System Controller 1-420Workstations 1-521Workstation Options 1-521Remote Preparation Area Printers 1-723Manager Printer 1-824FDS-CP System Start Up 1-925FDS-CP System Proper Shutdown 1-1127Close FDS-CP Applications 1-1127Shut Down PC Controllers 1-1228Software Modules Overview 1-1329Crystal Point Base Control Module 1-1329Crystal Point CBase System Manager 1-1329Delivery Back Office Software 1-1430Crystal Point Touch Station 1-1531Credit Card Authorization 1-1531Third-Party Software 1-1531Operational Formats Chapter 233Guest Check Tracking 2-335Check Tracking Mode 2-335Table Tracking Mode 2-335Workstation Options 2-436System Configuration Table 2-436Restaurant Mode 2-537Cashier/Bar Mode 2-537Options Set at Each Workstation 2-638Touchscreen Options 2-739Guest Check Formats/Options 2-1143Programmable Options 2-1143Set in Programming Tables (from CBase) 2-1143Set at Crystal Point Touch Station 2-1244Print Key Type and Printer 2-1345Guest Check Items 2-1446Credit Authorization Voucher Formats 2-1749Remote Slip Format/Options 2-1951Programmable Options: 2-1951Remote Slip Items 2-2153Priority Print Option 2-2254Consolidated Print Option 2-2355Global Printer Option 2-2456Server Touch Screens Chapter 359Crystal Point Workstation 3-361Operating Modes 3-361Touchscreen Options 3-462Interaction with FDS-CP 3-563Crystal Point Screens 3-664Server Screen 3-765Server Screen - Key Function Table 3-866Drive Thru Screen 3-1068Drive Thru Screen - Key Function Table 3-1169Delivery Screen 3-1270Delivery Screen Fields 3-1876Delivery Screen - Key Function Table 3-1977Order Entry Screen 3-2078Order Entry Screen - Key Function Table 3-2179Menu Item Edit Screen 3-2482Menu Item Edit Screen - Key Function Table 3-2583Change Modifiers(s) 3-2684Combine - Items on the Check 3-2684Delete - Remove Items From the Check 3-2785Move - Items 3-2785ReOrder - Items Already Entered 3-2886Single Item/All Items 3-2987Separate Check Screen 3-3088Separate Check Screen - Key Function Table 3-3189Change Modifier(s) 3-3290Combine Items 3-3391Delete Items- Remove Items From the Check 3-3492Move Items 3-3593New Sep Check # 3-3694ReOrder- Items Already Entered 3-3795Single Item/All Items 3-3896Split In 2-9 3-3997Server Functions Touch Screens Chapter 499Basic Terminology 4-3101Using a MagStripe Reader with Employee Cards 4-4102Clock In/Out Functions 4-5103Clock In - General 4-5103Clock Out - General 4-7105Clock In/Out - Without Scheduler 4-8106Clock In/Out With Scheduler 4-10108Notes on Scheduler 4-10108Display/Print Schedule 4-12110Assign Tables 4-16114Close Tables 4-16114Start or Open a Guest Check 4-17115General Options 4-17115Start Check on Restaurant Workstation 4-19117Start Check on Cashier/Bar Workstation 4-20118Start Check With {NO~TAB} (Without Printing) 4-21119Open an Order With Take-Out Destination 4-22120Open an Order With Eat-In Destination 4-22120Open a Delivery Order 4-23121Open Delivery Order with {DELIVERY} 4-24122Open Delivery Order with {PHONE~#} 4-25123Enter Secondary Prompt for a Phone # 4-26124Remove Secondary Prompt from a Phone # 4-26124Enter Message for Remote Printer 4-27125Enter Items to Check 4-28126Enter Item From Menu Item List 4-30128Enter Open Category Item 4-31129Enter Items by Seat # 4-33131Enter Items by Separate Check #™s 4-35133Enter Separate Check # After Item Entry 4-36134Edit Check Items 4-37135Remove Items Before Sending 4-39137Remove All Items Not Sent 4-40138Change Forced Display Choices 4-41139Combine Items on the Check 4-42140End Order Entry and Send Check 4-43141Send Items to a Different Prep Area 4-44142Recall A Check 4-45143Recall A Separate Check # 4-46144Recall Delivery Order by Phone # 4-46144Order Additional Items 4-47145With Separate Check #™s 4-47145With Seat #™s 4-47145REORDER - Items Already Entered 4-48146Adjust Check Total 4-49147Apply a Service/Gratuity Charge 4-49147Change SERVICE Preset % 4-50148Apply a Discount or Surcharge 4-51149Preceding Item Discount/Surcharge 4-53151Change Preset Discount/Surcharge Amount 4-54152Apply a Refund 4-55153Adjust an Order™s Tax 4-56154Exempt Tax From an Order 4-56154Exempt Tax Rate #4 From an Order 4-56154Add Tax to an Order 4-56154Server Transfer Key 4-57155Pickup Another Server™s Check 4-58156Change Guest Count 4-59157Assign Check to New Table Number 4-60158Merge Checks into One Check 4-61159Phone Transfer Key 4-63161Pick up Delivery Order 4-64162Print Delivery Information for an Open Order 4-65163Print the Check 4-66164Print Separate Check #™s 4-67165Print Check with Category Prompt 4-68166Authorize a Credit Card 4-69167Add Credit Authorization to a Check 4-70168Authorize Multiple Credit Cards 4-71169Reprint a Credit Card Voucher 4-72170Pay Out Checks 4-73171All Payment Types 4-73171Pay Out With {CASH} 4-75173Pay Out With Preset {CASH} 4-75173Pay Out With Preset Charge With Tip 4-76174Pay Out Check with {PAYMENT} 4-77175Pay Out With Split Tender 4-78176Pay Out Separate Check #™s 4-79177Pay Out With Credit Card Authorization 4-80178Server Functions Outside of a Sale 4-82180Server Credit Card Menu 4-82180Tip Adjustment 4-83181Voice Authorization 4-85183Summary Report 4-87185Detailed Report 4-88186Print Report 4-90188Accounts Receivables 4-91189Paid Outs 4-92190Open Cash Drawer Between Sales 4-93191Interact With Hotel Front Desk 4-94192View/Print Server Report 4-96194Server Functions Keyboard Stations Chapter 5195Basic Terminology 5-3197Using a MagStripe Reader with Employee Cards 5-4198Clock In/Out Functions 5-5199Clock In - General 5-5199Clock Out - General 5-6200Clock In/Out - Without Scheduler 5-7201Clock In/Out With Scheduler 5-9203Notes on Scheduler 5-9203Display/Print Schedule 5-10204Assign Tables 5-14208Close Tables 5-14208Start or Open a Guest Check 5-15209General Options 5-15209Start Check on Restaurant Workstation 5-17211Start Check on Cashier/Bar Workstation 5-18212Start a Check With {START~NO~CHECK} (Without Printing) 5-19213Open an Order With Take-Out Destination 5-20214Open an Order With Eat-In Destination 5-20214Open a Delivery Order 5-21215Open Delivery Order with {DELIVERY} 5-23217Open Delivery Order with {PHONE~#} 5-24218Enter Secondary Prompt for a Phone # 5-25219Remove Secondary Prompt from a Phone # 5-25219Change Delivery Order 5-26220Enter Message for Remote Printer 5-27221Enter Items to Check 5-28222Enter Open Category Item 5-30224Enter Items by Seat # 5-31225Enter Items by Separate Check #™s 5-32226Remove Items Before Sending 5-33227End Order Entry and Send Check 5-35229Send Items to a Different Prep Area 5-36230Recall A Check 5-37231Recall a Separate Check 5-37231Recall Delivery Order by Phone # 5-38232Order Additional Items 5-39233With Separate Check #™s 5-39233With Seat #™s 5-39233Adjust Check Total 5-40234Apply a Service/Gratuity Charge 5-40234Change SERVICE Preset % 5-41235Apply a Discount or Surcharge 5-42236Preceding Item Discount/Surcharge 5-44238Change Preset Discount/Surcharge Amount 5-45239Apply a Refund 5-46240Adjust an Order™s Tax 5-47241Exempt Tax From an Order 5-47241Exempt Tax Rate #4 From an Order 5-47241Add Tax to an Order 5-47241Separate Checks After-The-Fact 5-48242Combine Separate Check #™s 5-49243Server Transfer Key 5-50244Pickup Another Server™s Check 5-51245Change Guest Count 5-52246Assign Check to New Table Number 5-53247Merge Checks into One Check 5-54248Print the Check 5-56250Print Separate Check #™s 5-57251Print Check with Category Prompt 5-58252Authorize a Credit Card 5-59253Add Credit Authorization to a Check 5-60254Authorize Multiple Credit Cards 5-61255Reprint a Credit Card Voucher 5-62256Pay Out Checks 5-63257All Payment Types 5-63257Pay Out With {CASH} 5-65259Pay Out With Preset Charge With Tip 5-65259Pay Out Check with {PAYMENT} 5-66260Pay Out With Split Tender 5-67261Pay Out Separate Check #™s 5-68262Pay Out With Credit Card Authorization 5-69263Server Functions Outside of a Sale 5-70264Server Credit Card Menu 5-70264Tip Adjustment 5-71265Voice Authorization 5-73267Summary Report 5-75269Detailed Report 5-76270Print Report 5-77271Accounts Receivables 5-78272Paid Outs 5-80274Open Cash Drawer Between Sales 5-82276Interact With Hotel Front Desk 5-83277View/Print Server Report 5-85279Manager Functions Chapter 6281Front-End Manager Functions 6-3283MANAGER Functions Table 6-4284Manager Key Menu Procedures 6-8288Void Items After Sending 6-9289Void a Check 6-12292Record a Paid Out Adjustment 6-14294Server Transfer 6-16296Transfer Check to Another Server 6-17297Change Guest Count 6-19299Change Table # 6-20300Merge Checks 6-21301Assign Cash Drawers/Banks 6-23303General 6-23303Assign Employee and Start Bank to a Drawer 6-25305Assign Employee to ANY DRAWER A 6-26306Assign Server Start Bank 6-27307Assign Group/Keyboard 6-28308Assign Group Screen to Job Descriptions 6-29309Assign Keyboard Entry Terminal 6-30310Change Price Schedules 6-31311Reroute Items to Another Remote Printer 6-32312Stop Items Printing at a Remote Printer 6-34314Hold Menu Item/Item Count Down 6-35315Place a Hold On/Off a Menu Item 6-36316Cancel a Hold Status 6-37317Menu Item Count Down 6-38318Add Menu Item to Count Down List 6-38318Program Price Changes 6-40320Change Revenue Center Assignments 6-42322Accounts Receivable Adjustments 6-43323Record Finished Product Waste Items 6-45325Access Reports Menu 6-46326Review Paid Checks 6-47327Management Menu Procedures 6-48328System Resets 6-49329General 6-49329Period 1 Reset 6-50330Period 2 and Period 3 Resets 6-52332Delete Check 6-53333Void or Refund Credit Card Authorization 6-55335Reset Cash Drawer 6-57337Reset Individual Server 6-58338Training Mode 6-59339Inventory Clear 6-60340MOP Adjustment 6-61341Adjust $ From One MOP to Another MOP 6-61341MOP Adjustment with Credit Authorization 6-64344Add In a Tip With MOP Adjustment 6-66346Write Files 6-69349Reset Guest Info 6-70350Print Reset Reports 6-71351Credit Card Batch 6-72352Batch Deposit 6-73353Recover From Failed Batch Deposits 6-74354Batch Report 6-75355Open Batch 6-77357Delete Batch 6-78358Void Transaction 6-79359Refund 6-81361Touchscreen Settings 6-83363Front End Reports Chapter 7365Front End Reports 7-3367About Reports 7-4368Report Periods 7-4368Report Updating 7-4368Report Archiving 7-5369Balancing Reports 7-6370The Reports Menu 7-9373Accessing Reports 7-10374Report Summaries 7-11375Server Report 7-16380Revenue Report 7-23387Periodic Reading 7-28392Item Sales Report 7-32396Item Cost Report 7-35399Timekeeping Reports 7-38402Daily Timekeeping Report 7-39403Period Timekeeping Report 7-41405Employee Hours Adjustment 7-44408Daily Employee Hours Adjustment 7-46410Period Employee Hour Adjustment 7-48412Period Timekeeping Reset 7-50414Open Time Cards Report 7-51415Timekeeping Summary Report 7-52416Schedule Report 7-53417Schedule Change 7-55419Open Checks Report 7-57421Cash Drawer Report 7-59423Category Report 7-62426Hold Menu Item Report 7-64428Table Status Report 7-65429Terminal Status Report 7-67431Server Productivity Report 7-69433Day Part Report 7-72436Void/Delete Report 7-76440Period Summary 7-77441Guest Information 7-79443Inventory Report 7-80444Manager Control Report 7-84448Audit Trail Report 7-87451Credit Card Reports 7-91455Credit Cards - Summary Report 7-92456Credit Cards - Detailed Reports 7-96460ProtoBase Transaction Summary Report 7-101465Taille: 2,1 MoPages: 468Language: EnglishOuvrir le manuel
